Terms & Conditions
1. INTRODUCTION
These Terms and Conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. BINDING
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and Conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and Conditions. In some particular cases, we can also ask you to explicitly agree.
3. INTELLECTUAL PROPERTY
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4. THIRD-PARTY PROPERTY
Our website may include hyperlinks or other references to other parties’ websites. We do not monitor or review the content of other parties’ websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
5. RESPONSIBLE USE
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish, or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
6. PRODUCTS AND SERVICES
All descriptions, images, and prices of products are subject to change at any time without notice. Availability of items is not guaranteed, and we reserve the right to discontinue any product at any time.
7. ORDERS
All orders placed through the Website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including errors in product information, pricing, or suspected fraudulent activity.
8. RETURNS
Returns are accepted within 14 days of receipt, provided items are unused and in their original condition. Refunds will be processed once returned items have been inspected, and original shipping fees will not be refunded. We issue the refund when we either have the products on hand, or when you have shown us proof that the products have been sent back, in case they go missing. The refund is made using the same payment method as when you purchased. We keep the right to withhold the amount paid, if the product is unnecessarily damaged.
In our vintage section you will find a selection of specially curated vintage items. On vintage items small signs of wear will always occur, but we do our utmost to mend and fix all items as much as possible.
9. PAYMENT TERMS
The seller may require payment for the goods from the moment they are shipped from the seller to the buyer. If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase amount on the card when the order is placed. The card will be charged on the same day the goods are shipped. When paying by invoice, the invoice will be issued to the buyer upon shipment of the goods. The payment due date will be indicated on the invoice and is a minimum of 14 days from receipt. Buyers under 18 years of age may not pay with a deferred invoice.
10. DELIVERY
Delivery is considered completed when the buyer, or a representative, has taken possession of the goods.
11. RIGHT OF WITHDRAWAL
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the goods in accordance with the Consumer Rights Act. The buyer must notify the seller of the use of the right of withdrawal within 14 days from the start of the withdrawal period. The period includes all calendar days. If the period ends on a Saturday, public holiday, or holiday, the period is extended to the nearest working day.
The withdrawal period is considered complied with if the notification is sent before the end of the period. The buyer bears the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (withdrawal form, email, or letter).
The withdrawal period begins:
- For purchases of individual items, the withdrawal period begins the day after the item(s) are received.
- If a subscription is sold or the agreement involves regular delivery of identical items, the period runs from the day after the first shipment is received.
- If the purchase consists of several deliveries, the withdrawal period runs from the day after the last delivery is received.
The withdrawal period is extended to 12 months after the original period expires if the seller did not inform the buyer about the right of withdrawal and the standardized withdrawal form at the time of the agreement. The same applies if the seller fails to provide information about the terms, deadlines, and procedure for exercising the right of withdrawal. If the seller provides the information during these 12 months, the withdrawal period expires 14 days after the buyer receives the information.
When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of withdrawal. The buyer covers the direct costs of returning the goods, unless otherwise agreed or the seller failed to inform the buyer that the return costs must be borne by the buyer. The seller may not charge a fee for the buyer’s use of the right of withdrawal.
The buyer may test or try the goods in a responsible manner to determine the nature, characteristics, and function of the goods, without losing the right of withdrawal. If the testing or trying of the goods exceeds what is reasonable and necessary, the buyer may be responsible for any reduced value of the goods.
The seller is obligated to refund the purchase amount to the buyer without undue delay, and no later than 14 days from the seller receiving the buyer’s decision to exercise the right of withdrawal. The seller has the right to withhold the payment until the goods are received from the buyer, or until the buyer provides documentation that the goods have been returned.
Requests for the use of the right of withdrawal should be sent by email to info@no3drobak.com. It must be clearly stated that the buyer wishes to exercise the right of withdrawal.
12. CONDITION OF GOODS UPON RETURN
If the goods are damaged or partially damaged due to improper use, the buyer may risk receiving a reduced refund or no refund at all for a potential return. This means that the goods should be tried in the same way as if the purchase were made in a physical store. It is up to No3 DRØBAK AS to assess the condition of the goods.
The buyer can uphold the purchase and demand fulfillment from the seller. However, the buyer cannot demand fulfillment if there is an obstacle that the seller cannot overcome or if fulfillment would cause such significant inconvenience or cost to the seller that it is in disproportionate contrast to the buyer’s interest in fulfillment. If the obstacle disappears within a reasonable time, the buyer may still demand fulfillment.
The buyer loses the right to demand fulfillment if they wait an unreasonable amount of time before presenting the claim.
13. RIGHT TO COMPLAIN
If there is a defect with the goods, the buyer must notify the seller within a reasonable time after discovering or having reason to discover the defect. The buyer has always complained in a timely manner if this is done within 2 months from the discovery or when the defect should have been discovered. Complaints can be made no later than two years after the buyer has taken possession of the goods. If the goods or parts of them are expected to last significantly longer than two years, the complaint period is five years.
If the goods have a defect and this is not caused by the buyer or circumstances on the buyer’s side, the buyer may, according to the rules in the Consumer Purchase Act Chapter 6, retain the purchase amount, choose between repair or replacement, request a price reduction, cancel the agreement, and/or claim compensation from the seller.
The buyer can choose between demanding the defect to be repaired or receiving delivery of equivalent goods. However, the seller may oppose the buyer’s claim if fulfilling the claim is impossible or causes the seller unreasonable costs. Repair or replacement should take place within a reasonable time. As a rule, the seller is not entitled to make more than two attempts to remedy the same defect.
The buyer can request a reasonable price reduction if the goods are not repaired or replaced. This means that the relationship between the reduced and agreed price should correspond to the difference between the value of the goods in defective and contract-compliant condition. If special reasons support it, the price reduction can instead be set to reflect the significance of the defect for the buyer.
If the goods are not repaired or replaced, the buyer may also cancel the purchase if the defect is not trivial.
Complaints to the seller should be made in writing. For returns, please contact the business: info@no3drobak.com
14. DISPUTE RESOLUTION
Complaints should be made to the seller within a reasonable time. The parties should attempt to resolve any disputes amicably. If this does not succeed, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. Forbrukertilsynet can be reached at phone number 23 400 600 or www.forbrukertilsynet.no.
The European Commission’s dispute resolution portal can also be used if you wish to file a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.
15. CONTACT INFORMATION
For questions or concerns, please contact us at:
+47 906 55 395
info@no3drobak.com
Torggata 3, 1440 Drøbak